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Effective Date: [01/06/25]
At CC Uniforms, we strive to provide high-quality school uniforms and personalised products. If you are not completely satisfied with your purchase, please review our Refunds & Returns Policy below.
1. Returns Eligibility
You may return items if:
They are unused, unworn, and in original packaging.
They are not personalised or custom-made (personalised items are non-refundable unless faulty).
The return request is made within [14] days of receiving your order.
2. Faulty or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 3 working days of delivery. We will offer:
A replacement for the faulty item.
A repair if applicable.
A refund if the item cannot be replaced or repaired.
3. How to Return an Item
To initiate a return:
Email us at [ccuniformsltd@hotmail.com] with your order details and reason for return.
If approved, return the item to the provided address.
Once received, we will process your refund or exchange within [14] days.
4. Refunds Process
Refunds will be issued to the original payment method.
Shipping costs are non-refundable, unless the return is due to an error on our part.
Refunds may take [14] days to appear in your account.
5. Non-Returnable Items
The following items cannot be returned or refunded:
Personalised or custom-made products.
Items worn, washed, or altered.
Sale or clearance items (unless faulty).
6. Contact Us
For any return inquiries, please reach out to us at [ccuniformsltd@hotmail.com] or visit our for more details.